Return and Refund Policy

At Flipyard accessible from flipyard.shop customer satisfaction is our top priority. We take great pride in delivering high quality products across the United States. If you are not entirely satisfied with your purchase we are here to help. This comprehensive Return and Refund Policy outlines all guidelines requirements step by step workflows and conditions regarding returns exchanges and full order refunds.

1. 30 Days Return Guarantee Window

We offer a generous 30 days return policy for all eligible purchases made on our online store:

• Eligibility Period: You have 30 calendar days from the date your package is marked as delivered by the shipping carrier to request a return.
• Expiration: If 30 days have passed since your package delivery date we unfortunately cannot offer you a full refund or product exchange.

2. Conditions for Returning an Item

To ensure your return is accepted and processed smoothly please make sure your item meets all the following mandatory criteria:

• Original Condition: The product must be unused unwashed undamaged and in the exact same condition that you received it.
• Original Packaging: The item must be returned in its original manufacturer box product tags protective wrap and complete original packaging.
• Proof of Purchase: A valid order receipt order confirmation email or sales invoice must be provided when initiating your request.
• Unauthorized Returns: Items sent back to us without prior authorization from our customer support team will not be accepted or refunded.

3. Non-Returnable and Non-Refundable Items

For safety hygiene and operational reasons certain categories of products are strictly exempt from being returned or refunded:

• Gift cards or promotional voucher codes.
• Downloadable digital products or electronic media.
• Personal care sanitary or single use consumable items.
• Items purchased during final clearance sales or marked as non returnable at checkout.

4. Step by Step Return Process

Initiating a return with Flipyard is simple transparent and fast. Please follow these simple steps:

• Step 1 Request Return: Contact our customer service team via email at support@flipyard.shop with your order number reason for return and product photos if applicable.
• Step 2 Receive Approval: Once approved our support team will provide you with a return authorization code and complete return shipping address details.
• Step 3 Pack securely: Securely place the item in its original box along with your order invoice to prevent damage during return transit.
• Step 4 Ship the Package: Mail your return parcel to our designated warehouse address using a trackable shipping service.

5. Return Shipping Costs and Fees

Please carefully review our policy regarding return transit charges and restocking fees:

• Customer Responsibility: If you are returning an item due to buyer remorse wrong size selection or change of mind you will be responsible for paying your own non refundable shipping costs.
• Merchant Responsibility: If the return is due to our error such as receiving a damaged defective or incorrect item Flipyard will provide a pre paid return shipping label at zero cost to you.
• Restocking Fees: Flipyard does not charge any hidden restocking fees on eligible customer returns.

6. Refund Inspection and Processing Timeframes

Once your returned package arrives at our central receiving facility our inspection team will review the item:

• Inspection Phase: Returns are inspected within 2 to 3 business days of arrival at our facility.
• Approval Notification: We will send you an email notification confirming receipt and informing you whether your refund request has been approved or rejected based on item condition.
• Payment Transfer: If approved your full refund will be processed and automatically applied to your original payment method (Credit Card PayPal or online payment processor) within 5 to 7 business days.
• Late Refunds: If you have not received your refund after 7 business days please check your bank account or contact your credit card issuer as processing times vary among financial institutions.

7. Product Exchanges

We only replace items if they are defective damaged or incorrect upon arrival. If you need to exchange an item for the exact same model please contact us immediately at support@flipyard.shop so our team can arrange a fast replacement shipment.

8. Damaged Defective or Wrong Items Received

If your order arrives damaged or you received the wrong item please inspect your delivery immediately. Report any defects or carrier damages within 24 hours of receipt by emailing customer support with your order number and photo evidence of the damaged parcel so we can send a free replacement without delay.

9. Order Cancellation Policy

Orders can only be cancelled within 12 hours of purchase before processing begins in our warehouse. If your order has already been dispatched it cannot be cancelled and you must follow our standard 30 days return procedure after receiving the package.

10. Contact Information

If you have any questions concerns or need help submitting a return request please reach out to our dedicated support team: