Help Center
Frequently Asked Questions
Have questions? We are here to help. Find quick answers regarding orders payments shipping returns and general customer care.
Orders & Payments
1. How do I place an order on Flipyard?
Browse our online catalog select your desired products and click Add to Cart. Once you are ready proceed to checkout where you will enter your shipping address and payment details to complete your order.
2. What payment methods do you accept?
We accept all major credit and debit cards (VISA, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a secure checkout process.
3. Can I modify or cancel my order after placing it?
Orders are processed quickly for prompt delivery. If you need to change shipping details or cancel an order, please email support@flipyard.shop within 2 hours of purchase.
4. Will I receive an order confirmation email?
Yes! An automated confirmation email containing your order summary and invoice will be sent to your registered email address immediately after purchase.
Shipping & Delivery
5. How long does shipping take?
Standard order processing takes 1 to 2 business days. Delivery across the United States typically takes 3 to 7 business days depending on your shipping location.
6. How can I track my shipment status?
Once your order has been dispatched a shipping email with a tracking ID will be sent to you. You can track package updates anytime on our Track Order page.
7. What should I do if my package is delayed or lost?
If your tracking status shows no updates for over 5 business days or is marked as delivered but not received, please contact our support team immediately so we can investigate with the carrier.
Returns, Refunds & Support
8. What is your return policy?
We offer a 30 days return policy from the delivery date. Items must be unused in original condition and packed in their original packaging to qualify for a return.
9. How long does it take to receive a refund?
Once your returned package is received and verified at our warehouse your refund will be credited back to your original payment method within 5 to 7 business days.
10. What if I receive a damaged or incorrect item?
If you receive a defective damaged or incorrect product please take clear photos and send them to support@flipyard.shop within 24 hours. We will arrange a free replacement or full refund.